General questions
We're a small team, so replies aren't instant, but every call and email genuinely gets read. If you're asking about a specific plan or provider, including your ZIP code and the plan name helps us answer faster.
Report a correction or error
Found a factual mistake — a plan detail that's wrong, a guide that misstates a rule, an outdated fee, a broken link? Email [email protected] with "Correction" in the subject line and, if you can, a link to the specific page. We treat these differently from general questions — every correction is verified and, if confirmed, the page is updated and its "last reviewed" date changes to reflect it. See our Editorial Policy for more on how corrections work.
Feedback on the tool itself
If you've used the plan comparison tool and have thoughts on how it worked for you, the Feedback button on the homepage is the fastest way to reach us — thumbs up/down plus an optional note, read by the team directly.
Provider and billing disputes
We're an independent comparison tool, not your electricity provider — we can't access your account, change your billing, or resolve a dispute with a company you've already signed up with. For that, contact the provider directly, and if you're not getting resolution, the Public Utility Commission of Texas's complaint process is the official channel for unresolved electricity complaints in the state.
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See also About, Editorial Policy, and Privacy Policy.