What we collect, and why
ZIP code, move-in date, and home details (home type, square footage, floor level, HVAC, comfort preference, work-from-home). If you use the "quick home profile" option, these are used entirely in your browser to estimate your monthly usage — they're never sent to our servers at all.
Uploaded electricity bills. If you use the "upload a bill" option instead, the file is sent once to our server, which forwards it to Anthropic's Claude API to read the usage number printed on it. We don't store the file or its contents ourselves — the request happens, the number comes back, and that's it. Anthropic's handling of that request is governed by Anthropic's own API terms and privacy policy (anthropic.com/legal/privacy), not by us.
Bot protection on bill uploads. Because reading an uploaded bill calls a paid API, that upload step is protected by Cloudflare Turnstile, a free tool that confirms a visitor is a real person without the "click every traffic light" puzzles. It runs invisibly in the background and doesn't build a tracking profile of you. See Cloudflare's own Turnstile Privacy Policy for how Cloudflare itself handles that check.
A usage counter. Each time someone completes the tool and gets a real recommendation, we increment a single stored number (visible on the homepage as "N Texans helped so far"). It's just an integer — no IP address, device ID, or identifier is attached to it.
Feedback you choose to submit. The "Feedback" button lets you leave a thumbs up/down, an optional note, and an optional email if you want a reply. If you don't enter an email, we have no way to identify who submitted it. What you submit is stored in our Cloudflare KV database so we can actually read it and improve the tool. The message and optional email are also sent, at the moment you submit, to a private Discord channel our team uses to get real-time alerts about new feedback — Discord is acting purely as our internal notification tool here (a service provider processing this on our behalf), not as a separate recipient we're sharing your data with for its own purposes. We don't sell this data, and we don't use it for advertising or marketing to you or anyone else.
Rate-protection reminders (optional). On the results screen, or on our standalone free renewal-reminder page, you can choose to leave an email and/or phone number, service ZIP code, provider, plan details, and either a contract length or the exact contract end date so we'll check the market and reach out before your plan's contract ends, instead of you having to remember on your own. If you opt in, we store that contact info along with your ZIP code, estimated usage, and the provider/plan you were looking at — that's what lets us send a pre-filled comparison instead of asking you to start over. We only use this to send that reminder (an initial one roughly 45 days before your contract ends, and a follow-up around 14 days out if you haven't acted) — we don't sell it, and we don't use it for unrelated marketing. Every reminder email includes a one-click unsubscribe link that immediately stops future reminders for that plan. Text message reminders aren't live yet even if you left a phone number — until they are, only email is used.
Analytics. We use Google Analytics (GA4) to see aggregate traffic and how far people get through the tool (for example, whether the form gets started, whether a bill gets uploaded, whether results get shown, whether someone clicks through to enroll with a provider). This is standard web analytics, not a profile built around any one visitor. Google's own privacy policy governs how GA4 processes that data on its end.
What we don't do
- We don't sell your data to anyone, for any reason.
- We don't rank or recommend providers based on who pays us — every recommendation is generated from real plan and pricing data, not sponsorship.
- We don't keep your uploaded bill images or PDFs after we've read the usage number off them.
- We don't require an account, a password, or any personal identifier to use the core tool.
Enrolling with a provider
When you click "Enroll" on a recommendation, you leave our site and go directly to that retail electricity provider's own website. From that point on, whatever information you give them is governed by that provider's own privacy policy and terms, not ours — we'd encourage you to read them before signing up, the same way we'd encourage that for any online purchase.
Cookies
Google Analytics may set cookies in your browser to distinguish sessions and visits, per Google's own implementation. We don't set any first-party tracking cookies of our own. You can block or clear cookies through your browser's own settings at any time.
Children's privacy
This tool is meant for adults shopping for their own household electricity service and isn't directed at children. We don't knowingly collect information from anyone under 13.
Data retention and requesting deletion
The usage counter is an aggregate number with nothing to delete on an individual level. We haven't established a fixed retention period for feedback submissions, so we won't claim one here — if you left an email address with a feedback submission and want it removed, reach out through the Feedback button on the site (or the Contact page) and we'll delete the stored KV entry. If your submission was also posted to our internal Discord channel before your request, tell us and we'll remove that message too — deleting the stored entry doesn't automatically erase a notification that already went out.
If you opted into rate-protection reminders, clicking the unsubscribe link in any reminder email stops future reminders immediately. To have the underlying record deleted entirely rather than just marked unsubscribed, reach out through the Feedback button or the Contact page.
Changes to this policy
If what we collect or how we use it changes in any meaningful way, we'll update this page and the "last updated" date above.
Contact
The fastest way to reach us is the Feedback button available on the site — every submission is read.
This page describes our own data practices in plain language. It isn't legal advice, and if you have specific legal questions about how a particular state or federal privacy law applies to your own use of this site, you should consult an attorney.